Starting in 2025, Parks Canada has implemented a fee for all commercial shuttle operators accessing Moraine Lake. This charge—slightly above $170 per trip—is applied each time a commercial bus enters the area. The money collected is used to support traffic control and infrastructure management around Lake Louise and Moraine Lake.
Pets are not allowed inside the Shuttle service.
All ticket prices cover a round-trip ride—no need to book twice.
Yes! You’ve got two great options:
To Moraine Lake: About 40 minutes (faster—around 25 mins—during sunrise).
Return Trip: Usually 25 minutes.
No. Moraine Lake Road is closed to private vehicles. The only way to access the lake is by taking an approved shuttle.
Exception: Visitors with valid blue disabled parking placards may drive themselves and will be granted entry by Parks Canada.
You’re welcome to bring:
Note: Rigid canoes or kayaks cannot be transported. If you're bringing watercraft, make sure you're compliant with Banff’s water safety rules.
More than 72 hours in advance: You can change your date/time as many times as you like. No refunds, but full flexibility.
Less than 72 hours: No changes or refunds. Due to high demand, we need to offer those seats to other visitors planning their trip.
Unfortunately, tickets are non-refundable and non-transferable if you miss your scheduled shuttle. Please plan to arrive at least 15 minutes early.
If you miss the last bus, it's an 18-kilometre walk back. Please don’t cut it close!
You can book online up to 1 hour before the shuttle leaves. After that, any leftover seats will be sold in person at the bus stop.
Yes. All adults entering Banff National Park need a valid Parks Canada admission pass. You can buy them online, at park entrances, or at visitor centres in Banff or Lake Louise.
Nope—there’s no signal at Moraine Lake. Signal begins to return about 3 km down the road toward Lake Louise.
Currently, our buses are not accessible by wheelchair. However, visitors with a blue handicap tag can use their own vehicle and will be permitted to park at Moraine Lake.
All passengers, including infants and children, must pay the child fare. Parents are responsible for bringing suitable child seats as needed.
Seats are limited, so it’s best to reserve in advance. However, if there’s space when the bus arrives, you may buy a ticket from the driver.
Yes, seatbelts are provided on all our shuttle buses.
No, child seats are not provided. Guests must bring their own.
Yes, as long as your current booking isn’t within 72 hours of departure, you’re free to change your date.
No. Your shuttle ticket is tied to a specific boarding point. If you don’t show up at the correct stop, your seat will be marked as a no-show and given to another guest.
Visit www.tananshuttle.com for a list of other shuttle services and providers.
Technically, yes—but it's a 28 km round trip and not recommended. Save your energy and take a shuttle!
We operate brand new, spacious 14-passenger vans, including the driver and another front seat. To ensure comfort, we usually limit the number of passengers to 13 per trip.
No, unfortunately, we are unable to accommodate bicycles on our shuttles.
Due to space limitations, we cannot carry items like stand-up paddleboards (SUPs) in our shuttles.
Our shuttles do not have enough space to accommodate large backpacks, strollers, or wheelchairs, so please plan accordingly.
We appreciate your understanding and cooperation in helping us ensure a smooth and safe shuttle experience for everyone!
How can I book my shuttle tickets? You can conveniently book your tickets online or by phone at +1 403-919-4299.
What are the taxes and additional charges on my ticket? At checkout, the taxes include a 5% GST for Alberta, along with a $15.99 contribution towards the per-trip Parks Canada Moraine Lake Road License of Occupation.
What is the Moraine Lake Road License of Occupation fee? Starting in 2025, Parks Canada will charge a new per-trip license of occupation fee for operators accessing the Moraine Lake Road. The fee is approximately CA$170 per trip and is included in the $15.99 charge per person at checkout.
Do you offer group discounts? We do not offer group discounts for our regular shuttles, but we do provide private shuttle options for larger groups. These private experiences are popular among customers. For more information, please contact us.
Is there a minimum booking requirement? Most of our tours do not have a minimum booking requirement. However, for some tours, a minimum of 5 bookings may be necessary to confirm the tour. If this applies to your booking, it will be mentioned at checkout. If the minimum is not met, we’ll contact you to offer an alternative date or provide a full refund.
You can view all available shuttle pick-up points on our Pick-Up Locations page, complete with maps and detailed information about parking and access. After booking your tickets, you’ll receive a confirmation email that includes your specific pick-up location and instructions.
While we encourage walking to the nearest pick-up location from your accommodation, we understand that it's not always possible. If you're driving instead, please make sure to arrive at least 30 minutes before your scheduled departure time. Most pick-up points have limited parking available, but space cannot be guaranteed.
Important: If you park at a hotel you’re not staying at, kindly notify the hotel front desk that you’re using their lot for a Tanan shuttle pick-up.
We do not offer door-to-door pick-ups unless you’ve booked a private shuttle. However, our regular pick-up locations are conveniently located throughout Canmore, Harvie Heights, Banff, and Lake Louise, and are within walking distance of most hotels and Airbnbs. These locations stay consistent for all scheduled departures.
If you'd like to change your pick-up location, please contact us ahead of your scheduled trip. Our drivers operate from a strict manifest and will only stop at pre-confirmed locations.
Looking for something more personalized? Our private shuttle service is a favorite for groups seeking a custom and unforgettable experience in Banff National Park. You can learn more about that here.
Explore the best of Moraine Lake and Lake Louise through epic trails and unforgettable alpine experiences.
Rockpile Trail
Short and sweet! Just a 15-20 minute uphill walk (about 100 stairs) rewards you with the iconic postcard view of Moraine Lake and the Valley of the Ten Peaks. A must for your camera roll!
Lake Agnes Tea House Hike
A classic Lake Louise experience! Treat yourself to scenic views and a charming tea house nestled in the mountains.
👉 Book either:
The Two Lakes Combo Tour at 9 AM with a late return
The Lake Louise Adventure Shuttle
Big Beehive via Lake Agnes
Add a bit more adventure! Hike to Lake Agnes and continue to Big Beehive for panoramic views of Lake Louise from above.
🚌 Same shuttle tips apply as above!
Can I drive there?
❌ Nope. Since 2023, Moraine Lake Road is permanently closed to personal vehicles. The only access is via licensed shuttles, bikes, or by foot (if you're up for a long, steep 10 km climb).
Best Shuttle Option?
Our shuttles from Canmore, Banff, and Lake Louise run sunrise to sunset, and we’re the only ones offering flexible late return options for hikers.
🚀 Book early to secure your spot and avoid last-minute stress.
How long is the shuttle ride from Canmore?
🕐 About 1.5 to 2 hours one way.
Non-refundable deposit required at booking.
Up to 14 days before: Full refund (minus deposit).
7–14 days before: 50% refund (minus deposit).
Less than 7 days: No refund.
Need to reschedule? Let us know at least 72 hours ahead—changes are subject to availability.
📧 Contact: tour@tananshuttle.com
📞 Call: +1 403 919 4299
We’re Erik & Ann, founders of Inc. Our team is made up of trained, licensed, and insured local drivers who know the Bow Valley like the back of their hand. We're committed to living wages, exceptional guest experiences, and eco-conscious practices.
